Get in Touch With Us
This is the contact page for Top Sportsbook Promos. If you have spotted a welcome bonus listed with the wrong rollover, want us to look at a sportsbook we don't yet cover, or have a question about how a promo actually works before you claim it, this page explains how to reach the editorial team and what we can and can't help with.
We are an independent comparison publisher, not a sportsbook. We cannot access your betting account, release a pending withdrawal, apply a bonus code retroactively or resolve a dispute with an operator. For anything involving your money or your account, the operator's own support desk is the only route. What we can do is explain terms, correct our own pages and pass along patterns we're seeing from readers.
How to Email the Editorial Team
Write to [email protected]. One inbox handles everything — corrections, reader questions, partnership enquiries — and messages are read by a person, not filtered into an autoresponder queue.
Messages are reviewed on business days. We aim to reply within two business days, though corrections involving a specific bonus term can take longer because we re-check the operator's published terms page before we change anything on ours.
To get a useful answer faster, include:
- The page you were reading — the URL or the headline is enough.
- The sportsbook and the exact offer — "BetOnline, the $250 free bets welcome bonus", for example.
- The state you're betting from — eligibility and available promos differ by jurisdiction, and the answer often changes with it.
- A screenshot of the term in question, if you're reporting that our figure doesn't match what the site shows you.
Please don't send account numbers, passwords, card details, Social Security numbers or copies of ID documents. We have no reason to need them, and we will delete anything of that kind on sight.
Reporting a Promo Detail We Got Wrong
This is the message we most want to receive. Sportsbook promotions change without notice — a 5x rollover becomes 10x, a minimum-odds floor moves from -200 to -300, a deposit-match cap gets trimmed, or an offer disappears in your state entirely. Our pages are checked against operator terms as published, and the fact-check date on our promo pages reflects the last review. Between reviews, things drift.
If our figure and the sportsbook's figure disagree, the sportsbook's live terms win. Tell us and we'll update the page, or remove the offer if it's gone. We don't publish bonus headlines without the wagering conditions attached, so a correction usually means adjusting a rollover multiple, an expiration window or a qualifying-deposit minimum rather than deleting a line.
How Our Commercial Relationships Work
Some links on this site are affiliate links. If you open an account through one, we may earn a commission at no extra cost to you. That revenue funds the research; it does not buy a position in a ranking, a rating, or a soft write-up. Editorial ratings are ours — they are not aggregated customer-review scores, and they are not supplied by the operators.
If you believe a listing reads like an advertisement rather than an assessment, say so in your message. That's a fair complaint to make and we'd rather hear it directly.
Operators and agencies: partnership enquiries go to the same address. Please be direct about what you're proposing. We do not sell rankings, accept pre-written review copy, or publish sponsored posts that aren't labeled. We also won't list a promo headline without its material conditions, so send the full terms with any proposal.
Questions We Can Answer Before You Claim an Offer
Readers regularly email to ask whether a welcome offer is worth claiming. We can't tell you what to bet or predict an outcome — no sportsbook promo produces a guaranteed profit, and every bonus requires you to risk your own money except where an offer is explicitly no-deposit. What we can do is walk through the mechanics.
The recurring questions, and the short versions of our answers:
| Question | What we can tell you |
|---|---|
| What's the difference between a bonus bet and cash? | Bonus bets and site credit return winnings only — the stake isn't given back. Cashable funds behave like a normal balance once any rollover is cleared. |
| How does rollover work on a deposit match? | Multiply the qualifying amount by the stated rollover figure to get the total wagering volume needed. Check whether deposit plus bonus or bonus alone is the base. |
| Why didn't my wager count? | Usually minimum odds. Wagers below the stated price, and sometimes voided or cashed-out wagers, are excluded from rollover. |
| Does the bonus expire? | Almost always. Expiration windows run from the moment of credit, not from your first wager. |
| Why is my payment method rejected for the promo? | Some welcome offers exclude certain funding methods. Xbet, for instance, advertises its 50% up to $200 welcome bonus specifically for credit card deposits. |
The Offers Readers Ask About Most
Brief notes on the three listings that generate the heaviest inbox volume. Full breakdowns live on our promo pages; these exist so you know what we're likely to say before you write.
Lucky Rebel — 125% up to $1,250 plus a 50 free bet
Top of our list because it pairs the largest percentage match in the set with a separate free bet, rather than folding everything into one number. The questions we get are about the match ceiling: 125% only reaches $1,250 at a substantial deposit, and most readers claim far less than the headline. The limitation worth naming is that a large match usually carries proportionally large rollover, so the effective value depends heavily on how much volume you'd wager anyway. If you bet occasionally, a smaller offer with lighter conditions is often the better fit. Confirm the current rollover multiple and the free bet's minimum-odds requirement on the operator's terms page before depositing.
Bovada — 50% up to $250
Asked about constantly because the number is modest and readers want to know whether that's a bad sign. It isn't necessarily. A smaller cap means a smaller qualifying deposit to max out the match, which suits bettors who don't want to park a large balance to clear a bonus. The trade-off is straightforward: the ceiling is low, so high-stakes bettors get proportionally less from it than from the larger matches elsewhere on this site. Rollover, minimum odds and expiration still apply.
BetOnline — $250 in free bets
Structurally different from the two above, which is why it comes up in comparison emails. Free bets are credited as bet tokens, not cash, so winnings are returned without the stake. That changes the math: a $50 free bet on a -110 line does not return $95.45 the way a cash wager would. We flag this whenever someone asks us to rank it against a deposit match, because a headline free-bet total and a headline deposit-match total are not comparable figures. The limitation is inherent to the format — stake-back is excluded, and free bets typically carry short expiration windows and minimum-odds floors.
Money Questions We Can and Can't Handle
Deposits, withdrawals and processing times sit with the operator, not with us. Funding methods across the sportsbooks we cover generally include cards, bank transfer and cryptocurrency, but availability varies by operator, by state and by promo — and card issuers in the US decline gambling transactions at their own discretion. Verify what's accepted in your account before you rely on it.
Points worth knowing before you email us about a payment problem:
- Withdrawal timing, fees and minimums are set by the operator and are not something we can influence or expedite.
- An unmet rollover requirement will block a withdrawal. Check your bonus balance before assuming a payout is being withheld.
- Offshore sportsbooks carry a real risk that funds may not be paid out. We say so plainly on our review pages, and we won't reassure you otherwise.
- Tax treatment of gambling winnings varies by situation and state. Consult a qualified tax professional — we cannot give tax advice.
Beyond Sportsbook Promos
Most of the operators listed here also run casino and poker sections, and several run racebooks for horse racing. BetUS, for example, advertises a 100% up to $2,000 sports welcome bonus alongside a separate 25% casino component. Those adjacent products carry their own terms — casino rollover is typically calculated differently from sportsbook rollover, and game weighting can mean table games contribute less than slots. If your question is about a casino bonus rather than a sports one, say so, because the answer is rarely the same. Readers interested in the wider offshore market can also see our coverage of casinos operating outside GamStop.
Eligibility, Regulation and Who This Site Is For
You must be 21 or older to bet with the sportsbooks listed here, or 18 where that is the applicable minimum in your jurisdiction. This site is not for anyone under that age, and we do not knowingly correspond with underage readers.
Legal sports betting in the United States is regulated state by state. Some states license retail and online sportsbooks, some license neither, and the rules change. Operators licensed by a US state regulator are subject to that state's consumer protections; offshore operators are not, and state-level dispute resolution is not available to you if something goes wrong with one. We do not claim any specific licensing status for an operator unless it is verifiable, and we won't describe any betting site as completely safe. Checking your own state's current rules and your eligibility is your responsibility — if you're unsure of the legal position where you live, consult a qualified professional rather than relying on a comparison site.
If Betting Has Stopped Being Fun
Promotions are marketing. They do not make betting profitable, and no bonus offsets the fact that losing is the ordinary outcome. If wagering is causing you stress, financial strain or conflict, or if you're betting to recover losses, please stop and get support.
- National Problem Gambling Helpline: call or text 1-800-GAMBLER, available 24/7 and confidential.
- Texas residents: the Texas Council on Problem Gambling operates a state helpline at 1-800-742-0443.
- Most sportsbooks offer deposit limits, time-outs and self-exclusion tools in account settings. Use them before you need them.
If you mention support concerns in a message to us, we'll point you to resources and we won't respond with promotional material.
Before You Write
If your question is about a specific term on a specific offer, the operator's terms page will usually answer it faster than we can, and it's the authoritative source in any case. If the operator's terms and our page disagree, we want to hear about it. And if you simply think we've ranked something wrongly, tell us why — we'd rather have the argument than not.
Reach us any time at [email protected]. Corrections and reader questions are read first.